Q. Do you deliver to the European Union?
Yes we do, however additional local tax charges may be incurred and these would be at your own expense.
Q. What are your delivery timeframes?
A. We aim to ship within 2-3 working days. If you require guaranteed next day delivery please contact us for a quote.
If you choose first class delivery, we aim to ship your goods within 2 working days by Royal Mail First class post for small parcels or a recognised courier service for larger items which can be tracked. Standard delivery is usually between 3-4 working days by Royal Mail 2nd class post for small items or a recognised carrier for larger items which can be tracked.
Q. Can I return products?
A. If an item has been damaged in shipping due to unprotected packaging or if an item is not usable due to a manufacturing error we will ship a replacement free of charge. There are absolutely no refunds on any cut items.
To view our complete returns policy, click HERE
Q. What is your 'sample' size?
A. Our sample size is approximately 20cm x 20cm
Q. My fabric doesn't look the same colour as on the website.
A. We try our best to photograph fabrics as carefully as possible but different lighting conditions may make fabric colours look different on a photograph than in real life.
We do offer Samples for our full priced fabrics if you want to make sure the colours will match your expectations.